Question 1

How often can rent be increased, and how is the increase calculated?

Accepted Answer

Rent can be increased once every 12 months. Increases are decided based on the current rental market and can be no more than 3.5%. Three full months' notice is required. More information from the BC government.

Question 2

What's the policy on pets and pet deposits?

Accepted Answer

Not every home or community is pet-friendly, so please contact our team before bringing a pet home. In most cases, a pet deposit is equal to half a month's rent, and an amendment to your tenancy agreement will need to be completed.

Question 3

Can I add or remove a roommate?

Accepted Answer

Our team should be notified before someone new moves into the property. They'll need to complete the same application process before being approved.

Question 4

How does lease renewal work?

Accepted Answer

Each tenancy agreement is unique - check your signed agreement for specific details. Most agreements automatically convert to month-to-month at the end of the term, though some have a vacate clause requiring you to leave on a specific date.

Question 5

Is subletting allowed?

Accepted Answer

In most cases, no. Our team is happy to help however we can with your needs - contact us to discuss your options.

Question 6

What happens when I end my tenancy?

Accepted Answer

Early termination requires a fee of two months' rent. Standard notice is at least 30 days for month-to-month and fixed-term agreements. We expect tenants to leave a home in the same or better condition they moved in with.

Question 7

What happens if the home I'm renting is sold?

Accepted Answer

If you're on a fixed-term lease, you won't be expected to move upon completion of the sale, since the lease runs with the land regardless of who owns it. On a month-to-month lease, you may be given two months' notice to end tenancy. More information.

Question 8

What if I don't move out on time?

Accepted Answer

Depending on the circumstance, additional costs may apply. Contact our team right away if you won't be moving on time.

Question 9

What is a 4-month notice?

Accepted Answer

Used for demolition, conversion to strata or cooperative housing, non-residential use, or major renovations requiring vacancy. Tenants can dispute an eviction within 30 days and may receive one month's rent as compensation. More information.

Question 10

What is a 2-month notice?

Accepted Answer

Used when the owner is doing renovations, has sold the home, or is moving back in. The tenant can give 10 days' notice to move any time after, and the landlord is required to pay the final month of rent. More information.

Question 11

What is a 10-day notice?

Accepted Answer

Served if a tenant owes rent or outstanding utilities. This gives the tenant 5 days from when the notice is received to pay, or 10 days to move. If the tenant pays within 5 days, the notice becomes void.

Question 12

What is a one-month notice?

Accepted Answer

Can be given if there is cause - for example, paying rent late three times, unreasonably disturbing the landlord or other occupants, causing extraordinary damage, or breaking a material term of the agreement without fixing it after notice.

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